Refund policy

Vibe Spin – Returns & Refund Policy

At Vibe Spin, we aim to ensure you have a smooth and enjoyable experience with every purchase. Please review our returns and refunds policy below.

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Returns Eligibility

We accept returns under the following conditions:

• The item must be unused and in its original condition

• The item must be returned in its original packaging

• Return requests must be submitted within 14 days of delivery

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Damaged, Lost, or Faulty Items

If your item arrives damaged, faulty, or does not arrive at all, we will work quickly to resolve the issue.

Customers who selected Shipping Protection or the 30-Day Warranty option at checkout are eligible for:

• A full refund, or

• A replacement item at no additional cost

This applies specifically in cases where items are lost or damaged during transit.

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General Returns (Change of Mind)

If you wish to return an item for reasons not related to damage or transit issues:

• You will be responsible for return shipping costs

• Original shipping fees are non-refundable

• A refund will be issued once the item is received and inspected

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How to Request a Return

To initiate a return, please contact our support team with:

• Your order number

• A brief description of the issue

• Photo evidence (if applicable)

We will provide further instructions on how to proceed.

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Refund Processing

Once your return is received and approved:

• Refunds will be issued to your original payment method

• Please allow 5–10 business days for processing

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Important Notes

• Items that show signs of use or damage not caused during transit may not be eligible for a refund

• We reserve the right to deny returns that do not meet the above conditions

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If you have any questions, feel free to reach out to our support team. We're here to help.

Vibe Spin Team